FAQs

Where are you located?

We’re based in Wynnum, Brisbane.
All orders are made fresh in our licensed kitchen and picked up locally.

You’ll also find us popping up at local markets and events around Brisbane — follow us on Instagram to see where we’ll be next!

Do you deliver?

Not at this stage. We currently offer pick-up only.

How does pick-up work?

Choose your products online and pay for your order. You'll receive a confirmation email confirming the pick up address for the following Saturday.

Pick-ups are from Wynnum, Brisbane during the times listed each week.
We’ll send you the exact address and instructions in your confirmation email. 

Do you accept walk-ins?

Yep! We keep a limited amount of extra treats available each Saturday for anyone craving a last-minute sweet fix.

Because they’re limited, ordering ahead is still the best way to make sure you don’t miss out.

Do I have to pick up on Saturday?

Saturday is our standard pick-up day, but if you need another time, just send us an email at info@happydayzicecream.com. We can usually accommodate alternative pick-up times.

How fresh are your products?

Everything is handmade in small batches, just days (sometimes hours!) before pick-up.

We don’t mass produce or store stock for weeks — freshness and quality always come first.

How should I store my ice cream?

Our treats are made for immediate enjoyment.

If needed, store them in the freezer in an airtight container.
They’ll generally keep frozen, but we can’t guarantee quality for extended storage. 

I need to change my order or I can't make my pick up time

No stress at all. Please email info@happydayzicecream.com for any order changes. We will usually be able to help you.

Do you cater events or parties, can I please a custom order?

Yes — and we LOVE it 🎉

We can cater birthdays, markets, school events, corporate days and more. You can find more about our events and catering packages including indicative pricing here.

Send us an email with your date, guest numbers and what you’re after, and we’ll put together a sweet plan for you.

Do you offer gluten-free options?

We have products made with gluten-free ingredients, however they’re prepared in a kitchen that also handles gluten.

Because of this, we can’t guarantee they’re suitable for coeliacs or those with severe allergies.

If you’re unsure, please reach out — we’re happy to chat ingredients.

Do you have dairy-free options?

Yes! Our sorbet push pops are dairy-free and super refreshing. Perfect for hot Brisbane days 🌞

How can I contact you?

You can reach us anytime at 📧 info@happydayzicecream.com. We aim to reply within 2 business days.

Are you a licensed food business?

Yes. Happy Dayz Icecream is a licensed food business operating from a commercial kitchen in Brisbane and approved by Brisbane City Council. Our license number is A006948556. You can view it here.